Commonly Asked Questions
Q: What is your “Lifetime Guarantee” ?
A: Our lifetime guarantee means that if the mug ever gives you trouble, we will repair it for free! Contact us via email, and we will give you the address to ship it to for fixing and TLC.
Q: How do I care for my mug?
A: Caring for mugs is simple! Put your drink inside, bottoms-up, and rinse it with soap (such as Dawn or Joy). DO NOT machine wash leather mugs. DO NOT leave liquids in the mug over night.
Q: Why can’t I put my leather mug in the dishwasher?
A: When leather is treated in scalding hot water, it boils, hardens, and sometimes warps. Some leather workers make mugs this way, but we have found that the mug becomes near impossible to repair when it’s rock hard. Because of this, we cannot guarantee it is fixable under the “Lifetime Guarantee”
Q: My mug is wet on the outside. Does it have a leak?
A: Short answer is, most likely not. You have to remember that leather is essentially skin. When the weather gets hot, your pores expand to release water from your body. Your mug is just sweating. However, if you see spotting around the lace of the mug, it may have a small leak. This is common, and not lethal. If it does cause you concern, feel free to contact us.